The emergence of a new layer of online capabilities, one that sits between rigid business applications and the dynamic world of the information worker, has gone unnoticed for years. Some have started to call this a social layer, inspired by the rising popularity of social software. However, it is better described as an online work layer because not all activities within an enterprise are social in nature, but they all support how work is done. Enterprises need to develop their own tailored vision for how this online work layer (which includes the use of social software) improves their business, rather than relying on vendor product positioning.

This webinar will describe a vendor-neutral framework that helps IT describe, manage and evolve collaborative and workplace technologies to maximize the effectiveness of their enterprise’s information workers.