Hosted by Ed Holub Research VP

Please join leading Gartner analyst, Ed Holub as he discusses how to successfully leverage ITIL along with Gartners I&O Maturity Model to meet your strategic and tactical goals.

I&O leaders are under pressure to simultaneously improve quality, agility, and cost efficiency to meet growing customer needs. ITIL has become the de facto best practice process guidance for I&O. However, achieving the benefits of ITIL is neither fast nor easy.

Topics Discussed

Gartner analysts discussed with participants the following topics:

• What is ITIL and how do you avoid the common pitfalls when using it for process improvement?
• What specific techniques are organizations utilizing to get benefits from ITIL and how can Gartner’s I&O Maturity Model help?