Is your customer experience strategy keeping pace in a world of increasing technology complexity? The explosion of new consumer devices and services has caused many B2C-focused technology and service providers to reevaluate their customer support needs.  At a time when product differentiation is increasingly difficult, it is satisfaction with all aspects of your service that sets you apart from your competitors – positively or negatively.  Designed for those responsible either for designing top-level customer experience strategy or for understanding future consumer requirements that feed it, you’ll hear best practices based on Gartner research with consumers.