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  • Four Ways Mobile Customers Will Force an Overhaul of Customer Service
  • 23 Oct 2014
  • This webinar looks at how to put the customer in context, identifying which technologies and processes deliver superior customer service experiences. The role of sensors, location services, knowledge systems and Web self-service and the impact of Twitter, Facebook, multimodule alerts and video are also discussed.
  • Social Analytics for the Age of "Wow"
  • 23 Oct 2014
  • Virtually every modern marketer has a presence in social channels, and many use social listening tools to monitor what people say about their brands. Yet despite being a maturing discipline, social analytics remains stubbornly difficult and frustrating to apply. How much is a Facebook fan worth? Does it matter that your "net sentiment" is in the single digits? Your "share of voice" on Twitter is down this week - should you panic? This webinar focuses on the social analytics vendors, techniques, metrics and cases that can help you most.
  • Five Practices for Leading Small and Resource Constrained IT Teams
  • 23 Oct 2014
  • Midmarket CIOs and heads of IT consistently cite not having enough IT people as a primary challenge within their IT environments. However, small and resource-constrained teams are held to the same performance standards as their larger, more-endowed peers. Their challenges are unique, but approached creatively, can lead to resource optimization.
  • What Your Network Security Will Look Like in 2018
  • 28 Oct 2014
  • We take you ahead in time to what your network security will and won't be like in the not-so-distant future of 2018 and points between then and now. With many network security safeguards having five-year life spans, the decisions you are making now are already affecting 2018.
  • Top Recommendations to Design an Effective Governance Process
  • 28 Oct 2014
  • Successfully implementing governance requires both leadership and execution. Great IT leaders are masters of process. They understand that executing governance programs requires process, discipline and creativity. Governance processes are not "one size fits all." This session focuses on designing a governance process to suit the specific needs of your enterprise.
  • Top 10 Trends in IT Infrastructure and Operations for 2015
  • 29 Oct 2014
  • Strategic planners have long realized that efficient planning must be accomplished by looking from the outside in. Internal trends, market trends and societal trends are rapidly converging, and many of them will have dramatic effects on I & O planning.
  • Tell the Story With Business Value Dashboards
  • 30 Oct 2014
  • Demonstrating business value remains a challenge for most I&O leaders. Business value dashboard (BVD) success requires an alternative approach to common performance and productivity metrics reporting. BVDs hold promise for I&O teams to clearly demonstrate their positive impact on business priorities.
  • Government Legacy Modernization
  • 30 Oct 2014
  • Since the 2007 NASCIO report, State IT Workforce: Here Today, Gone Tomorrow and the 2008 report, Digital States At Risk! Modernizing Legacy Systems, Gartner has spoken to many federal and state agencies around the country. Needless to say, things have not improved!
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